Cisco andor cisco resellers reserve the right to cancel orders arising from pricing or other errors. Cisco unified contact center express meets the needs of midmarket and enterprise branchoffice or departmental companies that need easytodeploy, easytouse, secure, virtual, highly available, and sophisticated customer interaction management for up to 400 agents. Qm compatibility with unified cm is limited to the current unified cm version at the time of release and at least one prior version. Technical cisco content is now found at cisco community, cisco. Cisco unified contact center express uplinx software. Dec 22, 2010 cisco unified communications manager express provides call processing for cisco unified ip phones for smalloffice or branchoffice environments. Cisco connected mobile experiences cmx is a smart wifi solution that uses the cisco wireless infrastructure to detect and locate consumers mobile devices. This publication contains information on the cisco platforms and minimum software releases that support the gigabit interface converter gbic and gigabit ethernet small formfactor pluggable sfp transceiver modules. This integrated contact centre in a box is intended for both formal and informal contact centres in midmarket. Cisco public local edition cisco unified contact center express socialminer all in one solution easy to deploy easy to use application platform unified communications manager business edition 6000 and 7000, specbased hw options high availability asrtts workforce management outbound ivr quality management crm connectors 5 contact center. Cisco unified contact center express cti protocol developer. To continue using exchange 2010, use the cli command to enable tls version 1.
All about cisco unified communications manager express. Costs may vary due to exchange rates and local taxes. Leading bank improves agent productivity and reduces call abandonment rate with. Ai powered conversational software for contact centers acqueon. Ai, analytics, and automation powered solutions to place your customers at the core of your business. Acqueon ai powered conversational software for contact.
Avaya intelligent xperiences contact center vs cisco unified. Orders will be fulfilled by ciscocertified resellers, and actual reseller price may vary. This exam is required for the cisco ip contact center express cisco unified. Cisco unified contact center express uccx easy to deploy and use, cisco unified contact centre express delivers a highly secure, available, virtual, and sophisticated customer interaction management solution for up to 400 agents.
The latest versions of the spok operator console applications have successfully completed interoperability testing with cisco unified communications manager cucm version 11. This document lists the cisco asa software and hardware compatibility and requirements. Cisco unified contact center express offers ease of installation, configuration, and application hosting, as well as reduced business application integration complexity, ease of agent administration, increased agent flexibility, and network hosting efficiencies. Aurus software on top of cisco collaboration platforms. On the other hand, cisco ccx is most compared with cisco contact center enterprise, genesys cloud and avaya aura, whereas cisco contact. Support for the application client operation on windows 7 64bit machines is through wow64 emulator m. Open source projects that benefit from significant contributions by cisco employees and are used in our products and solutions in ways that. Get product information, technical documents, downloads, and. You are responsible for any fees your financial institution may charge to complete the payment transaction. The cisco 4000 series integrated services routers isrs host the cisco network interface modules nims, which have evolved from the enhanced highspeed wan interface card ehwic, increasing port density and module capability.
September 21, 2011 this document lists supported product combinations for the active cisco unified ccx product sets sorted by the cisco unified ccx version. Live video expert software for cisco uccxucce featuring cobrowsing and mobile camera sharing. The docs mention the minimum release when it was posted, according to testing. This tool is intended solely to query certain cisco software releases against published cisco security advisories. Orders will be fulfilled by cisco certified resellers, and actual reseller price may vary.
Get a smart account for your organization or initiate it for someone else. A suite of apps on top of cisco meeting server including advanced scheduler, control, streaming, reporting and more. The terms and conditions provided govern your use of that software. Actually i looked at the unified ccx software compatibility matrix for 10. Key to matrix compatible with cisco ivt pass obtained 6. This is the amazing matrix for cisco asa wicht has compatibility about asa os, asdm, modules, memory kits with new and old boxes. Any quoted prices for associated software are subject to change based on reseller terms. It delivers call routing, management, and administration features, and is designed for businesses ranging from very small to enterprise branch offices up to 400 agents. Cisco unified contact center express uccx contact centre. All about cisco unified communications manager express my blog. Nice incontact and genesys purecloud offerings are better suited to survive the next 510 years as. Forescout 4compatibility matrix about network devices compatibility the forescout platform supports a wide range of device vendors and their products. Cisco unified contact center express uccx a contactcall center in a box. Full payment for lab exams must be made 90 days before the exam date to hold your.
If what you are looking for isnt listed, search support or post in the cisco community. Deployment guide for cisco officeinabox with vmware horizon view where cisco officeinabox fits in the deployment cisco ios firewall. Cisco software is not sold, but is licensed to the registered end user. Software and hardware compatibility guide for cisco unified. We would like to know whether the below application is compatible and supported for win 10 64 bit. The uccx installationupgrade guides, put tool descriptions on and compatibility matrix provide multiple, contradictory options for upgrading to 9. Cisco uccx tools and resources resources tools answer file generator cisco unified communications compatibility tool cisco unified communications sizing tool can be used for uccx ace lab doc. For additional information about cisco contact center express, visit. Video conferencing, online meetings, and webinars made easy with cisco webex. For unified ccx configuration apis and finesse apis, see the cisco unified contact center express developer guide, located at. Nice incontact and genesys purecloud offerings are better suited to survive the. Nov 03, 2016 so we recently had the joys of upgrading our cisco voice setup to version 11, including our unified contact center express uccx system.
Cisco unified contact center express meets the needs of midmarket and enterprise branchoffice or departmental companies that need easytodeploy, easytouse, secure, virtual, highly available, and sophisticated customer interaction. If what you are looking for isnt listed, search cisco. Products sold prior to the november 1, 2015 separation of hewlettpackard company into hewlett packard enterprise company and hp inc. Cisco unified contact center express some links below may open a new browser window to display. Support for the application client operation on windows 7 64bit machines is through wow64 emulator mode. It enables the large portfolio of cisco integrated services routers to deliver unified communications features that are commonly used by business users to meet the voice and video communications. For unified ccx configuration apis and finesse apis, see the cisco unified contact center express developer guide, located at developer. Cisco unified contact center ucce is best suited in the large enterprise contact centers that are geographically diverse over 4k seats, and need to still support older acd or pbx investments or have a need for a central routing platform to complement an array of acd or pbx vendor connections. Ms windows server 2019201620122008 standarddata centeressentials, ms windows 2008 r2 64 bit standardenterprise, ms windows 2012 standarddata centeressentials. Cisco unified contact center express cti protocol developer guide release 9. Uc manager bas to enh user license upgrade 1k10k users. If youre looking for a complete compatibility matrix of expressway vs. Deployment guide for cisco officeinabox with vmware.
Unimax adds compatibility for cisco contact centers and. The uccx installationupgrade guides, put tool descriptions on cisco. Cisco callmanager express, also known as cme or ccme, runs on both cisco isr routers and uc500 platform, including uc520, uc540 and uc560. Uc manager basic to enhanced user license upgrade under 1k. Cisco unified contact center express compatibility.
Cisco unified contact center express cisco unified ccx software and hardware compatibility guide cisco unified contact center express and cisco unified ip ivr last updated. Unified contact center express 10 linkedin slideshare. Cisco unified contact center express cisco unified ccx hardware and software compatibility guide. This matrix does not replace or supersede the release notes. The filename of a software image indicates the target platform, the applicable feature set, and other information about the software image contained in the file. Cisco enterprise campaign manager for cisco ucce, pccx, and hcs. Uc manager bas to enh user license upgrade above 10k users. Fn 1 microsoft exchange server 2010 does not have builtin support for tls version 1. So we recently had the joys of upgrading our cisco voice setup to version 11, including our unified contact center express uccx system. Cisco unified communications manager express provides call processing for cisco unified ip phones for smalloffice or branchoffice environments.
The filename of a software image indicates the target platform, the applicable feature set, and other information about the. Software and hardware compatibility guide for cisco. Sep 25, 2014 cisco public local edition cisco unified contact center express socialminer all in one solution easy to deploy easy to use application platform unified communications manager business edition 6000 and 7000, specbased hw options high availability asrtts workforce management outbound ivr quality management crm connectors 5 contact center. This configuration report contains the configuration objects for the cisco unified contact center express unified ccx cluster. Contact center cisco unified contact center express cisco. Arc pro attendant console and call centre for cisco unified. At the time this article was written su4 was not yet released, and so might not be found in the compatibility matrix. This publication contains information on the cisco platforms and minimum software releases that support the gigabit interface converter gbic and gigabit ethernet small. Dhcp the cisco ucs eseries x86 server modules can be inserted into cisco isr g2 platforms and can deliver additional services. Cisco uccx tools and resources cisco ipcc enterprise.
Cisco reserves the right to change or update this page without notice, and your use of the information or linked materials is at your own risk. Six core e52620 or higher 6 dedicated vcpu 12 vcpu with hypert with 6. A cisco ios software or cisco nxos software image is an executable file that contains one or more feature sets for a specific platform. Avaya intelligent xperiences contact center vs cisco. While integrating uccx with an unsupported cucm might work, there would be no guarrantees that such integrations would be free from errors. The following tables describe support for hardware and software, with. Cisco unified contact center express compatibility information.
Acqueons aidriven conversational engagement software. See the cisco ucs eseries datasheet for a platform compatibility. Cisco unified contact center express configuration. Cisco ios and cisco nxos software release reference guide. And of course, cisco wont talk to you when you raise a support ticket if they find out this is an unsupported configuration. Cisco global price list it price cisco price, hphpe. The cisco docwiki platform was retired on january 25, 2019. Unimax adds compatibility for cisco contact centers and polycom phones dec, 2017 unimax, a provider of unified communications uc management software, has announced that its unified uc and voice system administration product, 2nd nature, is now compatible with cisco s contact centers and polycom phones. Here are some redirects to popular content migrated from docwiki. I would add a licensing bullet on this cisco doc, but is just my opinion. Technical cisco content is now found at cisco community, and cisco devnet. Callmanager express s pbx functionality is built into the ios that runs on all the above devices.
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